ak44 live Privacy Policy

1 Introduction

Welcome to the ak44 live platform. This Privacy Policy explains what information we collect from users of our website, how it is stored, and for what purposes it is used.

This policy takes effect when you visit the ak44 live website, open an account, or use any of our services. By using this platform, you are considered to have agreed to the terms of this policy. The full terms and conditions of service are detailed on our Terms and Conditions page.

2 Types of Information Collected

2.1 Registration and Account Information

We collect the information you provide when creating an account. This includes:

• Full name and date of birth
• Email address and mobile number
• Username and password
• Documents required for identity verification (if applicable)

2.2 Financial Information

We record transaction details when deposits and withdrawals are processed. ak44 live currently supports transactions via bKash, Nagad, Rocket, and Upay. Payment gateways handle information according to their own security standards, and your full payment details are not stored on our servers.

2.3 Automatically Collected Information

Some information is collected automatically while you use the website. This includes:

• IP address and device type
• Browser type and operating system
• List of pages visited and time spent
• Cookie and session data
• Referring website information

2.4 Gaming Activity Information

Which games you played on the platform, how much time you spent, bet amounts, and your win/loss history are recorded in our system. This information is necessary for account security and responsible gaming monitoring.

3 Purposes of Information Use

The collected information is used for the following purposes:

• To complete account creation, management, and verification
• To process deposit and withdrawal transactions
• To provide customer support and respond to your requests
• To prevent fraud and ensure account security
• To improve platform performance
• To fulfil applicable legal obligations
• To send notifications about promotional offers and bonuses (if you have given consent)
• To ensure user protection under the responsible gaming programme

We do not sell your information to third parties. However, information may be shared with trusted service providers where necessary for operating our services, under strict confidentiality agreements.

4 Cookies and Tracking Technologies

ak44 live uses cookies on its website. Cookies are small text files stored in your browser that help the website remember your preferences and activity.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and operate core services.
• Functional Cookies: Remember language preferences and other personal settings.
• Analytics Cookies: Help us understand which pages are used most.

You can control or disable cookies from your browser settings. However, disabling essential cookies may limit some platform functionality.

5 Data Security Measures

ak44 live uses multiple layers of security to keep your personal information protected:

• Data transfers secured through SSL (Secure Socket Layer) encryption
• Passwords stored in encrypted form — no staff member can view them directly
• Firewall and intrusion monitoring systems to prevent unauthorised server access
• Two-factor identity verification via OTP
• Regular security audits and risk assessments

Even with these technical measures in place, complete security on the internet can never be guaranteed. We actively work to reduce known risks, and swift action is taken in the event of any security incident.

6 Third-Party Data Sharing

Your information may be shared with third parties in the following limited circumstances:

6.1 Service Providers

We use third-party services for payment processing, user verification, and customer support operations. These providers receive only the information needed for the specific service and may not use it beyond the scope of their confidentiality agreement.

6.2 Legal Obligations

If a valid order is received from a government authority or court, the required information may be provided in compliance with the law. Where possible, you will be informed in advance in such cases.

6.3 Fraud Prevention

If a breach of account security or signs of fraud are detected, relevant information may be shared with security partners.

7 Data Retention Period

Your information is retained for as long as your account remains active. Even after an account is closed or deleted, information necessary to fulfil legal obligations and resolve disputes may be kept for a specified period.

Transaction records, gaming history, and communication logs are retained for extended periods due to various legal requirements. When information is no longer relevant, it is deleted securely.

8 User Rights

You have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request correction of inaccurate or outdated information.
• Right to Deletion: In certain circumstances you may request that your information be deleted, subject to legal retention obligations.
• Opt Out of Marketing Communications: You may stop receiving promotional messages.
• Data Portability: You may receive certain information in a structured format.

To exercise these rights, please contact our support team. For more information about rights and limitations related to responsible gaming, visit the Responsible Gaming page.

9 Protection of Minors

The ak44 live platform is strictly for individuals aged 21 or older. We do not knowingly collect any personal information from anyone under the age of 21.

Age is verified at the time of registration. If someone registers using false information, their account will be closed immediately and the related information will be deleted securely. Parents or guardians may contact our support team if they have any concerns.

10 Policy Changes

ak44 live may amend or update this Privacy Policy when necessary. In the event of significant changes, registered users will be notified by email or mobile, and the updated date on the website will be revised.

Continued use of the platform after any changes will be taken to mean that you have accepted the revised policy. You are therefore advised to revisit this page from time to time. Our FAQ section may be helpful for general questions.

11 Contact

If you have any questions, concerns, or requests about this Privacy Policy, please contact our support team. Our team is available 24 hours a day, 7 days a week in both Bengali and English.

•  Live Chat: Chat directly from any page on the website
•  Email: [email protected]

To learn more about our site, visit the About Us page.